FAQ

Frequently Asked Questions 

  • Does your store have a return policy? 

Yes, we have a return policy of 7 days within day of purchase regarding all items not customized, i.e (rings, specialty name pins, custom designs). Returns are exchange or store credit only. Please contact us at info@arvensisjewelry.com for more information should you wish to return an item. For more information online please refer to our return policy.

  • What is your "Peace of Mind" Warranty Program?

Our "Peace of Mind" Warranty program is standard and included with every purchase made online or otherwise. Please note that a warranty will accompany your purchase and for reference is listed as follows: 

Your piece(s) at time of purchase is accompanied with a manufacturer warranty. Please note that all imperfections are a unique aspect of the handmade nature of your unique piece.In the event of any manufacturing or material defects arising in your piece(s) Arvensis offers a limited warranty, which applies to manufacturing and material defects during normal use, for a period of twelve months from the date of purchase. The Arvensis warranty does not apply to piece(s) which have been subject to misuse, modification, attempted repair, negligence, incorrect use, normal wear and tear or an accident. Under no circumstances can Arvensis be held liable for any damage caused by Arvensis products. To make a claim under our warranty service, please carefully wrap and pack your piece and send it with clear instructions and your serial and item number written legibly with a complete return address to our studio:

Arvensis Group Inc., 

Returns and Warranty Department

5378 Lawrenceville Hwy Suite D, Lilburn, GA 30047
          

  • What are Swarovski® Crystals? 

Our brand partner SWAROVSKI ELEMENTS® is the premium label for the finest crystal elements manufactured by Swarovski. The brand stands out by virtue of its creative and strong emotional appearance. SWAROVSKI ELEMENTS® encapsulates all the beauty in the eye of the beholder, thanks to the purity, the precision cutting and perfect polishing of the crystals. The brand represents the rich cultural tradition of Central Europe, and the ethics and the technological innovation that are Swarovski hallmarks.

The MADE WITH SWAROVSKI ELEMENTS® label serves as a certificate of authenticity. It marks products which are made with genuine SWAROVSKI ELEMENTS®.

Your piece is accompanied with a SWAROVSKI ELEMENTS® label and may include further literature on the beauty of the very best crystals in existence.

  •  What are your hours of operation?

Our studio is by appointment only and is located at:

5378 Lawrenceville Hwy NW, 

Suite D

Lilburn, GA 30047  (please note this is the correct address for GPS systems)

Please call 1-888-653-9926 to schedule an appointment.  Please Press option 2 for a customized boutique appointment.


Please contact us 24hrs a day, 7 days a week via email at:

info@arvensisjewelry.com for general questions.

sales@arvensisjewelry.com for specific product questions or to place your order online  OR CLICK LIVE CHAT on the website.

custom@arvensisjewelry.com for your custom group or individual order questions.

marketing@arvensisjewelry.com for specific promo questions or to be added to our E-Newsletter Preferred Customer list.


Or,

 You may call us 7 days a week , 9am EST to 8pm EST at TOLL FREE (1-888-653-9926). 

Please Press Option 1 to Order via phone.

Please Press Option 2 for Customer Service or Order Status.